Some of our payment gateways, namely EFT and SnapScan require our team to manually mark the order as paid. Our finance team will check for payments regularly for both SnapScan and EFT and mark any orders as paid when needed.

Because of this some orders may take some time to reflect as paid. To ensure your order is processed as quickly as possible you can email us a copy of the proof of payment to sales@planethockey.co.za

Please note that we will reserve stock of any pending payment orders for two days. And will keep the order open for 7 days without payment. After 7 days we will cancel any orders that have not been paid.

Mobicred is a simple and convenient credit facility that allows you to shop on Planethockey.co.za and repay the amount over 12 months. Interest is charged at 20.5% per year. Note that the interest rate is subject to change.

In order to shop with MobiCred you will need to apply for credit with Mobicred. To apply for an account or for more information about Mobicred you can visit www.mobicred.co.za or call them on 08600 62733.

Mobicred payment option can be found under PayGate when checking out.

New Mobicred users:

1. Register on Mobicred’s website and complete your application.
2. Your application may take 2 business days to process
3. Once approved, you can come back and pay for your items using Mobicred.
4. If you need your items sooner, please select a different payment method. We can’t guarantee that your items will still be in stock when you return.

Existing Mobicred users:

1. Select Mobicred as your payment option during checkout.
2. Log in using your Mobicred username and password.
3. Enter the one-time pin (OTP) that will be sent to your mobile phone.
4. Confirm and pay.
5. Your Mobicred account will be debited and we will send you a confirmation email of your order.

Additional Fees

As a revolving credit facility, Mobicred repayments are calculated as 10% of the account balance plus fees. These fees will be confirmed with you by Mobicred on opening your Mobicred account and could entail the following:

• Monthly service fee of R42.00 (incl. VAT)
• Once off account initiation fee ranging from R119-R610 (incl. VAT), depending on the facility granted.

Please note: The monthly payment amount displayed is indicative only and based on 12 monthly installments excluding any Mobicred fees.

Payflex offers the first truly free payment plan in South Africa. Checkout with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately. And you pay the rest over 6-weeks at no additional cost (zero fees, zero interest^*).

* Default fees apply if you miss a payment.

How does Payflex work?

1. Select “Payflex” at checkout.
2. Enter your personal details - Name, Email, cellphone number, SA ID number
3. Confirm your cellphone number - Payflex will send you a one-time PIN via SMS.
4. Payflex completes an eligibility check
5. Make your first payment with any VISA or Mastercard debit, cheque or credit card.
6. Set your Payflex password
7. Once your first payment has been made, your order will be processed and prepared for shipping.

Note: If you are not approved for a Payflex account, you will be redirected back to Planethockey where you can choose a different payment method to complete your order.

What are the fees or interest charged by PayFlex

Payflex does not charge fees or interest. You will pay the same order value split into four payments.

What if I miss a Payflex payment?

If you miss a scheduled payment, a default fee of R65.00 (incl. VAT) will be added to your account. A further R65.00 (incl. VAT) will be charged for every week that the payment remains unpaid. Total Payflex default fees are capped at a total of R195.00 (incl. VAT) or a maximum of 50% of the order value, whichever is lower.

Do I qualify for Payflex?

To be eligible for Payflex you need to be 18 years or older with a South African ID number and Visa or Mastercard (debit, cheque and credit cards are all good). You will also need a good credit history.

How many Payflex orders can I have at the same time?

If it’s your first time using Payflex, you’ll only be allowed one order until your second scheduled payment has been paid. After that, you can place multiple orders, as long as you stay below your total spend limit.

How do I make instalment payments on an Payflex spend plan?

Payflex will automatically deduct scheduled instalments from the same card you used to make your first payment. If you want to pay your balance sooner, you can log in to your Payflex account to make early payments.

When will my item be delivered if I pay with Payflex?

Payflex orders are prepared for delivery once you make your first payment at checkout. Orders will be delivered within Planethockey’s standard delivery timeframes.

Is it safe to use Payflex?

Absolutely. Payflex is an established payments company, and part of the $1bn Zip Co group that is listed in Australia. All payments are processed through state-of-the-art PCI compliant payment systems that ensure the security of your payments.

OZOW lets you pay for your order by EFT instantly and securely.

How does OZOW work?

1. Select OZOW in checkout
2. Select your bank and log in using your internet banking credentials
3. Select an account to pay from and enter a reference for your records
4. Your bank will send you an OTP (one-time password) or mobile authentication to your mobile phone to verify the payment
5. Enter your OTP or accept the authentication message to finalise the payment
6. Once complete, we’ll confirm your order.

Ozow supports FNB, Standard Bank, ABSA, Nedbank, Capitec, Investec ThymeBank and African Bank payments.

You can pay using SnapScan provided that your card:

1. is a MasterCard or Visa card,
2. has a CVV number on the back
3. is enabled for online payments.

Some banks automatically disable debit cards for online payments, so you may need to contact your bank to enquire further.