Terms of Service

Terms and Conditions

Detailed Description of Good and / or Services
Planet Hockey is a business in the sporting goods industry that markets field hockey equipment.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within three working days and delivery confirmed by way of booking tracking number.

Return and Refunds Policy
The provision of goods and services by Planet Hockey is subject to availability. In cases of unavailability, Planet Hockey will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

Customer Privacy Policy
Planet Hockey shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm

Payment Options Accepted
Payment may be made via Visa, Master Card, Diners or American Express credit cards or by bank transfer into the Planet Hockey bank account, the details of which will be provided on request.

Credit Card Acquiring and Security
Credit card transactions will be acquired for Planet Hockey by EcoPay who are the approved payment gateway for Nedbank (if you have your own merchant account) OR Nedbank (if you’re using EcoPay’s Virtual Merchant Account) of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website.

Customer Details Separate from Card Details
Customer details will be stored by Planet Hockey separately from card details which are entered by the client on ShopDirect’s secure site

Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Planet Hockey takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Limitation of Liability
Neither provider nor any holding company, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of products purchased from this website.

Country of Domicile
This website is governed by the laws of South Africa and Planet Hockey chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 101 jones street, Kimberley, 8301.

Contract of purchase
The contract of purchase will be considered concluded only once the customer's order is accepted by Planet Hockey.

Price Discrepancies 
At Planet Hockey we make every effort to display accurate and fair prices. However, should there be any errors on the Planet Hockey website, we shall not be liable for any loss, claim or expense relating to a transaction based on any error or price discrepancy.

If a price as displayed contains an inadvertent and obvious error, Planet Hockey is not bound by it after—
(a) correcting the error in the displayed price; and
(b) taking reasonable steps in the circumstances to inform consumers to whom the erroneous price may have been displayed of the error and the correct price.

Planet Hockey may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Planet Hockey contact details
Telephonic Support: 053- 8317840 | Email Support: info