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HERE TO HELP
Have a question? You may find an answer in our T's and C's.
But you can also contact us:
Call Us: +27(0) 87 655 5420 / +27(0)11 594 7959
Mon-Fri: 08:00 - 16:30
SHIPPING
Free delivery on any order over R500 to anywhere in South Africa*. For international orders, please see our delivery policy
PAYMENTS
PayGate: Visa, MasterCard, American Express. Payment is made immidaitely and your order will be shipped.
PayFlex: Get your gear now and pay it off - With ZERO interest. Mobicred - Get it now and pay later!
SnapScan and Zapper: Use your credit - or debit - linked app to complete payments effortlessly.
RETURNS
You can return any item purchased From Planet Hockey within two weeks of it's arrival*
We offer free To-Door delivery to anywhere in South Africa on any orders over R500. If you order is under R500 there is a flat fee of R100 for our To-Door courier Option.
We offer free PostNet Click and Collect delivery to anywhere in South Africa on any orders over R400. If you order is under R400 there is a flat fee of R70 for our PostNet Click and Collect courier Option.
For deliveries outside of South Africa, the price of delivery will be calculated at checkout. We have multiple options available for you to choose from depending on your needs. We currently offer delivery to a wide range of countries.
All VAT, Duties, Freight Costs & Currency costs are excluded in the price on the site. Once your parcel has been cleared through Customs, you will be liable for any additional charges.
Orders are usually dispatched within 2 business days of being placed. If you place your order before 11:00 it is usually shipped off on the same day.
Orders with items on Pre-order will be shipped off once all pre-order items have arrived. Shipping times for pre-ordered items vary from item to item. Each Pre-Order item will have an estimated delivery time / leadtime.
Main centers are defined as any of the below areas:
Note: The below mentioned transit times are an estimation only. For a more accurate timeline, you can get in touch with us.
Our courier partners generally make deliveries from Monday to Friday between 08:00 and 17:00.
We can but we will need to make a special Arrangement for this with our courier partners. There is unfortuantley also an additional charge for this. If you would like to arrange for a Saturday delivery please get in touch with us.
Unfortunately not.
Orders are usually dispatched within 2 business days of being placed. If youhave placed and paid for your order before 11:00 between Monday and Friday we do our best to get your order shipped off the same day.
Orders with items on Pre-order will be shipped off once all pre-order items have arrived. Shipping times for pre-ordered items vary from item to item. Each Pre-Order item will have an estimated delivery time / leadtime.
Should an order be placed after the cut-off time, it will be shipped off the following business day.
We do everything we can to make sure that your order is shipped off as quickly as possible but unfortunately delays can occur. We strive to be as communicative as possible and should a delay come up we will do our best to let you know as soon as possible
Once an order has been shipped, we cannot change the delivery address as the delivery information has been handed over to the courier.
If your order has not yet been shipped we would be happy to change the address for delivery. If you would like to please get in touch with us:
If your delivery was not made through any fault of ours (e.g. you were not home, unable to accept delivery etc.), we will attempt a second delivery. We or our courier may try to make contact with you to try to arrange a delivery time that would best suit you.
If the second delivery is missed, your parcel will be taken to the local courier branch. If this is the case, you will need to get in touch with us, or the local courier branch to make arrangements to have the parcel delivered. You can get in touch with us to put you in touch with your local courier branch.
Your order will be held at your selected Postnet for five business days after you have received the SMS to let you know your order is ready to be picked up. After these eight days, if you have not yet picked up your order, the parcel will be sent back to us.
We can make delivery to any address except P.O. Boxes.
Deliveries are made between 8am and 5pm. Please ensure that you use an address that you, or someone that you trust, can sign for your parcel.
Do you need a quote or invoice for payment? We've got your covered
The quickest and easiest way to get an invoice for payment is to add the gear to your cart and proceed to checkout.
At checkout you will have the option to choose your delivery method, apply any additional discounts you may have, and choose your Payment Option. If you need a quote to submit to your finance office, team, parernts etc. You can select the EFT (Bank Deposit) option at checkout.
Once you select this your order will be created and you will immediately get an email with all the information as well as an invoice and the banking details for you to submit for payment.
Our systems allows orders to be held as pending payment for up to seven days. On the seventh day you will be emailed a reminder about the order and should the payment not be made within the next day your order will be cancelled.
Need to extend these seven days? No problem!
Just email our team with your order number and what extension you need an we will see how we can help out!
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.