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- Order: view Order History, track and manage purchases
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HERE TO HELP
Have a question? You may find an answer in our T's and C's.
But you can also contact us:
Customer Services
Call Us: +27(0) 87 655 5420
Whastapp Us: 079 920 3588
Mon-Fri: 9:00 am - 6:00 pm
SHIPPING
Free delivery on any order over R1000 to anywhere in South Africa. For international order see our delivery policy
PAYMENTS
Accepts the following payment methods:
PayGate: Visa, MasterCard, American Express, Mobicred. Payment is made immidaitely and your order will be shipped.
PayFlex: Get your gear now and pay it off - With ZERO interest.
SnapScan: Use your credit - or debit - linked app to complete payments effortlessly.
RETURN POLICY
You can return any item purchased From Planet Hockey within two weeks of it's arrival*
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What does delivery cost?
Domestic Delivery
We offer free delivery on all parcels over R1000. This applies to orders delivered in South Africa only. Any order under the value of R1000 will be charged a flat delivery fee of R100.
International Deliveries
For deliveries outside of South Africa, the price of delivery will be calculated at checkout. We currently offer delivery to the following countries. at a subsidised rate:
- Botswana
- Kenya
- Mozambique
- Namibia
- Zimbabwe
For now these are the only countries available but with more to come soon. in the meantime take a look at Aramex Global Shopper for any shipments to countries we do not directly offer.
All VAT, Tax, Duties, Freight Costs & Currency costs are excluded in the price on the site. Once your parcel has been cleared through Customs you will be liable for any additional charges.
How long does delivery take?
Domestic Delivery
Delivery can take between two to three business days for delivery to any major centres.
- Johannesburg
- Cape Town
- Stellenbosch
- Durban
- Pietermaritzburg
- Richards Bay
- Port Elizabeth
- Bloemfontein
- Nelspruit
- East London
- Pretoria
- George
- Kimberley
- Polokwane
Regional and remote areas may take longer for delivery.
What are order cut off times?
All orders placed before 12:30 will be processed on the same day as the order was placed. Any order placed after 12:30 cannot be guaranteed to be shipped off on the same day as the order being placed.
Should an order be placed after the cut of time it will be shipped off the following business day.
Can I change my delivery address?
Once an order has been shipped we cannot change the delivery address as the delivery information has been handed over to the courier.
If your order has not yet been shipped we would be happy to change the address for delivery. If you would like to please get in touch with us:
- Email us: sales@planethockey.co.za
- Call us: +27 (0) 87 655 5420
What if I missed the delivery?
If your delivery was not made through no fault of ours (e.g. you were not home, unable to accept delivery etc.) we will attempt a second delivery and we or our courier may try to make contact with you to try to arrange a delivery time that would best suit you.
If the second delivery is missed your parcel will be take to the local courier branch. If this is the case you will need to get in touch with us, or the local courier branch to make arrangements to have the parcel delivered. You can get in touch with us to put you in touch with your local courier branch.
Who can sign for my order?
We offer a to-door delivery service. That means that the parcel is delivered to the address provided and not the person. What this means is that if the parcel is delivered to the address and you are not available to accept it, it may be delivered to anyone at the address i.e. receptionist, security etc. Please ensure that someone you trust is at the address provided to accept the parcel.
What address should I use?
We can make delivery to any address except P.O. Boxes.
Deliveries are made between 8am and 5pm. Please endure that you use an address that you, or someone that you trust, to sign for your parcel.
Can I collect my own parcel?
While we do not offer this service natively on the site, if you would like to arrange to collect your own parcel or to use your own courier service please contact us.
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