Shipping policy

To-Door Courier

We offer free To-Door delivery to anywhere in South Africa on any orders over R500. If you order is under R500 there is a flat fee of R100 for our To-Door courier Option.

PostNet Click and Collect

We offer free PostNet Click and Collect delivery to anywhere in South Africa on any orders over R400. If you order is under R400 there is a flat fee of R70 for our PostNet Click and Collect courier Option.

International Deliveries

For deliveries outside of South Africa, the price of delivery will be calculated at checkout. We have multiple options available for you to choose from depending on your needs. We currently offer delivery to a wide range of countries.

All VAT, Duties, Freight Costs & Currency costs are excluded in the price on the site. Once your parcel has been cleared through Customs, you will be liable for any additional charges.

How long should it take for my order to be delivered?

Delivery times are made up of dispatch time plus the transit time. 

• Dispatch Time
  • How long before the order leaves our Warehouse. 
  • Dispatch times are based on stock status, as well as when we receive the order / payment. 
• Transit Times
  • How long it takes for your order to reach you once it has been handed over to our shipping partners. 
  • Transit times vary depending on where your order is being shipped to

Order Dispatch Times

In stock items

Orders are usually dispatched within 2 business days of being placed. If you place your order before 11:00 it is usually shipped off on the same day.

Pre-order items

Orders with items on Pre-order will be shipped off once all pre-order items have arrived. Shipping times for pre-ordered items vary from item to item. Each Pre-Order item will have an estimated delivery time / leadtime.

Order Transit Times

• Main Centres: 2 - 4 Business days
• Regional and Remote Areas: 3 - 7 Business days

Main centers are defined as any of the below areas:

• Johannesburg
• Cape Town
• Stellenbosch
• Durban
• Pietermaritzburg
• Richards Bay
• Port Elizabeth
• Bloemfontein
• Nelspruit
• East London
• Pretoria
• George
• Kimberley
• Polokwane

Note: The below mentioned transit times are an estimation only. For a more accurate timeline, you can get in touch with us.

When do deliveries take place?

Our courier partners generally make deliveries from Monday to Friday between 08:00 and 17:00.

Can you deliver over the weekend?

We can but we will need to make a special Arrangement for this with our courier partners. There is unfortuantley also an additional charge for this. If you would like to arrange for a Saturday delivery please get in touch with us.

Can you deliver on a public holiday?

Unfortunately not.

Instock Items

Orders are usually dispatched within 2 business days of being placed. If youhave placed and paid for your order before 11:00 between Monday and Friday we do our best to get your order shipped off the same day.

Pre-Order Items

Orders with items on Pre-order will be shipped off once all pre-order items have arrived. Shipping times for pre-ordered items vary from item to item. Each Pre-Order item will have an estimated delivery time / leadtime.

Should an order be placed after the cut-off time, it will be shipped off the following business day.

We do everything we can to make sure that your order is shipped off as quickly as possible but unfortunately delays can occur. We strive to be as communicative as possible and should a delay come up we will do our best to let you know as soon as possible

To-Door Courier

If your delivery was not made through any fault of ours (e.g. you were not home, unable to accept delivery etc.), we will attempt a second delivery. We or our courier may try to make contact with you to try to arrange a delivery time that would best suit you.

If the second delivery is missed, your parcel will be taken to the local courier branch. If this is the case, you will need to get in touch with us, or the local courier branch to make arrangements to have the parcel delivered. You can get in touch with us to put you in touch with your local courier branch.