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Include - Festive Delivery

Please note we will be closed from the 15th of December 2023 until the 8th of January 2024.

Christmas is the most wonderful time of year! However, nothing can ruin the Festive spirit like your gift not arriving on time. This time of year, courier companies are jam packed and shipping thousands of parcels a day. So place your order early! We've put together a Festive Delivery schedule to help you make sure you get your order in time 🎁!

Domestic orders

Get your order in before 11:30 on Thursday the 14th of December to not be caught out for Christmas. 

International Orders

You will need to give yourself some more time to make sure that you get your parcel on time. Delivery times will vary depending on your local Customs policies and timelines. IF you want to make sure, get in touch with us and we will help you make sure!

Order Cut Off times

Any order placed before the 14th of December 11:30 will be processed and shipped this year. Any orders placed after the 14th of December 11:30 will be processed and shipped from the 9th of January
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HERE TO HELP

Have a question? You may find an answer in our T's and C's.
But you can also contact us:

Customer Services

 Call Us: +27(0) 87 655 5420 / +27(0)11 594 7959

 Mon-Fri: 08:00 - 16:30

 Send us an email

SHIPPING

Free delivery on any order over R500 to anywhere in South Africa*. For international orders, please see our delivery policy

Delivery Policy

PAYMENTS

Accepts the following payment methods:

PayGate: Visa, MasterCard, American Express. Payment is made immidaitely and your order will be shipped.

PayFlex: Get your gear now and pay it off - With ZERO interest. Mobicred - Get it now and pay later!

SnapScan and Zapper: Use your credit - or debit - linked app to complete payments effortlessly.

Payment Options

RETURNS

You can return any item purchased From Planet Hockey within two weeks of it's arrival*

Returns Policy

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To-Door Courier

We offer free To-Door delivery to anywhere in South Africa on any orders over R500. If you order is under R500 there is a flat fee of R100 for our To-Door courier Option.

PostNet Click and Collect

We offer free PostNet Click and Collect delivery to anywhere in South Africa on any orders over R500. If you order is under R500 there is a flat fee of R100 for our PostNet Click and Collect courier Option.

International Deliveries

For deliveries outside of South Africa, the price of delivery will be calculated at checkout. We have multiple options available for you to choose from depending on your needs. We currently offer delivery to a wide range of countries.

All VAT, Duties, Freight Costs & Currency costs are excluded in the price on the site. Once your parcel has been cleared through Customs, you will be liable for any additional charges.

How long should it take for my order to be delivered?

Delivery times are made up of dispatch time plus the transit time. 

  • Dispatch Time
    • How long before the order leaves our Warehouse. 
    • Dispatch times are based on stock status, as well as when we receive the order / payment. 
  • Transit Times
    • How long it takes for your order to reach you once it has been handed over to our shipping partners. 
    • Transit times vary depending on where your order is being shipped to

Order Dispatch Times

In stock items

Orders are usually dispatched within 2 business days of being placed. If you place your order before 11:00 it is usually shipped off on the same day.

Pre-order items

Orders with items on Pre-order will be shipped off once all pre-order items have arrived. Shipping times for pre-ordered items vary from item to item. Each Pre-Order item will have an estimated delivery time / leadtime.

Order Transit Times

  • Main Centres: 2 - 4 Business days
  • Regional and Remote Areas: 3 - 7 Business days

Main centers are defined as any of the below areas:

  • Johannesburg
  • Cape Town
  • Stellenbosch
  • Durban
  • Pietermaritzburg
  • Richards Bay
  • Port Elizabeth
  • Bloemfontein
  • Nelspruit
  • East London
  • Pretoria
  • George
  • Kimberley
  • Polokwane

Note: The below mentioned transit times are an estimation only. For a more accurate timeline, you can get in touch with us.

When do deliveries take place?

Our courier partners generally make deliveries from Monday to Friday between 08:00 and 17:00.

Can you deliver over the weekend?

We can but we will need to make a special Arrangement for this with our courier partners. There is unfortuantley also an additional charge for this. If you would like to arrange for a Saturday delivery please get in touch with us.

Can you deliver on a public holiday?

Unfortunately not.

Instock Items

Orders are usually dispatched within 2 business days of being placed. If youhave placed and paid for your order before 11:00 between Monday and Friday we do our best to get your order shipped off the same day.

Pre-Order Items

Orders with items on Pre-order will be shipped off once all pre-order items have arrived. Shipping times for pre-ordered items vary from item to item. Each Pre-Order item will have an estimated delivery time / leadtime.

Should an order be placed after the cut-off time, it will be shipped off the following business day.

We do everything we can to make sure that your order is shipped off as quickly as possible but unfortunately delays can occur. We strive to be as communicative as possible and should a delay come up we will do our best to let you know as soon as possible

Once an order has been shipped, we cannot change the delivery address as the delivery information has been handed over to the courier.

If your order has not yet been shipped we would be happy to change the address for delivery. If you would like to please get in touch with us:

To-Door Courier

If your delivery was not made through any fault of ours (e.g. you were not home, unable to accept delivery etc.), we will attempt a second delivery. We or our courier may try to make contact with you to try to arrange a delivery time that would best suit you.

If the second delivery is missed, your parcel will be taken to the local courier branch. If this is the case, you will need to get in touch with us, or the local courier branch to make arrangements to have the parcel delivered. You can get in touch with us to put you in touch with your local courier branch.

PostNet Click and Collect

Your order will be held at your selected Postnet for five business days after you have received the SMS to let you know your order is ready to be picked up. After these eight days, if you have not yet picked up your order, the parcel will be sent back to us.

We can make delivery to any address except P.O. Boxes.

Deliveries are made between 8am and 5pm. Please ensure that you use an address that you, or someone that you trust, can sign for your parcel.

Do you need a quote or invoice for payment? We've got your covered

The quickest and easiest way to get an invoice for payment is to add the gear to your cart and proceed to checkout.

At checkout you will have the option to choose your delivery method, apply any additional discounts you may have, and choose your Payment Option. If you need a quote to submit to your finance office, team, parernts etc. You can select the EFT (Bank Deposit) option at checkout.

Once you select this your order will be created and you will immediately get an email with all the information as well as an invoice and the banking details for you to submit for payment.

Our systems allows orders to be held as pending payment for up to seven days. On the seventh day you will be emailed a reminder about the order and should the payment not be made within the next day your order will be cancelled.

Need to extend these seven days? No problem!

Just email our team with your order number and what extension you need an we will see how we can help out!

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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